July 17, 2017: Swami Vivekananda Airport, Raipur, Chhattisgarh, has topped the charts in Customer Satisfaction Index Survey among 49 airports in India.
The airport achieved 4.84 score in a five point scale index in latest CSI survey conducted by an independent agency for the period of Jan- June 2017 followed by Udaipur, Amritsar and Dehradun airports which have scored 4.75, 4.74 and 4.73 respectively.
Raipur airport is the 28th busiest airport in India by passenger traffic and 31st busiest by aircraft movement.
High level maintenance of infrastructure and passenger facilities, the green ambience, state-of -the- art technology and courteous staff ensuring passenger satisfaction has resulted in Raipur getting the recognition for the third consecutive time in the past two years.
Airport Authority of India has been taking efforts to improve the services and passenger facilities at its airports. Customer Satisfaction is one of its key performance objectives which is evaluated through Customer Satisfaction Survey conducted by an independent agency commissioned by AAI.