Turkish Cargo bags ISO certification for customer satisfaction management

October 23, 2019: Turkish Cargo has obtained the International Organization for Standardization’s (ISO) ‘Customer Satisfaction Management Certificate’ (ISO 10002) on Tuesday for managing an efficient feedback management policy. 

“Under the 'Cargo Customers Feedback Management Policy' developed across Turkish Cargo, various improvements have been performed on the reporting methods, related processes and the feedback management system titled as 3CS, and all employees have been assigned with training in the respective issues. Acting towards the customer-focused projects, Turkish Cargo adheres to the principle of confidentiality in all feedback, and resolves requests rapidly. ” says the release.

The air cargo brand placed the customer satisfaction-focused boxes titled as "Sizi Dinliyoruz (We Care About Your Feedback)" at the cargo terminals at Istanbul and Ataturk airports, ensuring a transparent, competent, accessible, objective, fast, answerable and continuously-improvable process management. Providing service with a focus on customer satisfaction is in line with Turkish Cargo’s aim to be among the top five global air cargo brands by 2023.

In addition to the flight network of Turkish Airlines, which flies to 126 countries, Turkish Cargo provides air cargo services to more than 300 destinations and direct cargo flight to 88 destinations. Turkish Cargo serves with 24 cargo freighter as well as 344 fleets of Turkish Airlines, from Istanbul hub linking the continents.