Blue Dart partners with FarEye to enhance its customer experience

08 August 2017: FarEye has announced its partnership with Blue Dart to further enhance its customer experience and reduce its carbon footprint.

“Blue Dart has been at the forefront of best-in-class technological innovations and continuously invests in technology to further improve its operational efficiency and enhance its superior customer experience. Being a SaaS platform, FarEye became an apt fit as it seamlessly integrated with the existing systems at Blue Dart, making the company’s IT infrastructure more flexible and agile,” said Blue Dart in a press release.

Under the partnership, FarEye’s technology platform is managing deliveries for Blue Dart along with various features like caller ID functionality to identify customer call with docket number and other details, reattempt delivery option for undelivered products (increases workforce efficiency and delivers enhanced customer satisfaction), live monitoring of field executive on maps, click to call and SMS etc. FarEye’s platform can also work in offline environment.

Blue Dart further says that FarEye has proved to be a partner of choice for the company in several ways as it would help it in cost reduction, value creation and reduced carbon footprints.

Anil Khanna, managing director, Blue Dart said, “Blue Dart is delighted to partner with FarEye. We are a highly focused and insanely customer centric brand and this partnership will only enable to enhance the experience for our customers. FarEye’s platform is scalable, future-oriented and flexible and has enabled us to have complete visibility of each shipment and keep the customer informed at every step, ‘real-time’. It has also helped us in automating first mile pickups and last mile deliveries and going almost paperless, a small step in reinforcing our goal to have zero emissions by 2050”.

Kushal Nahata, CEO, FarEye said, “The dawn of digitalization created the need for enterprises to adopt mobility solutions in order to overcome the operational complexities with the help of an added visibility layer. Our association with Blue Dart has been a massive learning for us and we have tried to put in our best and rolled out innovative solutions based on challenges faced by their team. The amount of learning we had working with Blue Dart is immense and has been our greatest reward. FarEye is an enterprise grade technology platform and we were lucky that Blue Dart evaluated us on capability as compared to other MNC IT companies. This motivates us to work even harder to be able to provide unbeatable innovative products which help our clients deliver their brand promise 'real-time’.”