DHL Express launches OTP-based non-contact delivery service in India

July 1, 2021: DHL Express today announced the launch of its OTP-based non-contact delivery service in India which will help to ensure maximum employee and customer safety, amidst the new normal.

R.S Subramanian, senior vice-president & managing director, DHL Express India, said, “The launch of non-contact deliveries is a step towards enhancing the customer experience while maintaining safety standards at the time of delivery.”

Even prior to the pandemic, DHL customers can pre-schedule deliveries through the On-Demand Delivery (ODD) online service. However, the pandemic has called for a shift in the way service providers interact with customers.

The newly introduced non-contact delivery service harnesses the power of DHL’s ODD service and the Global Courier Application Scanners to sync the deliveries with OTPs. The synergy of the two databases will provide customers with seamless and touchless cross-border deliveries.

Manish Patel, vice president, operations, DHL Express India said, “The launch of non-contact delivery is in line with our People First, Safety First approach. We specifically upgraded our systems in India to include OTP based features, so we could best serve our customers whilst ensuring the safety of our frontline personnel.”

Prasad Dhumal, vice president for IT, DHL Express India, added, “While digitalization and virtual means of engagement have always been focuses of DPDHL Group, the pandemic has driven us to accelerate our adoption of digital technologies. In line with this, we at DHL Express India managed to fulfil every regulatory requirement and make this technologically advanced service available to our customers in a record time.”

DHL Express India currently caters to its customers across India through their non-contact delivery service and will soon onboard its delivery partners that serve special delivery areas and upcountry markets.