Digital platforms help Maersk sail through Covid-19

April 7, 2020: Maersk, the global logistics company, urged their customers to make full use of their online platforms to stay safe and to do business.

Over the last few years, Maersk has increasingly invested in its digital platforms to find new ways to simplify container transport, cut down on turnaround time, reduce costs and boost transparency for its customers worldwide.

India is currently under 21-day lockdown, and the government has deemed the logistics sector to be an essential service that needs to be kept running.

In this uncertain time, we are following the situation very closely and doing our utmost to minimise the negative impact on your supply chains. For updates and advisories, please visit https://t.co/gH8ceASBww pic.twitter.com/sHRjKwhYWG

— Maersk (@Maersk) March 13, 2020

Digital platforms of Maersk
The company’s online platforms like its website Maersk.com, along with products such as Maersk Spot, Twill and Captain Peter are available for customers, with which they can easily get online quotes, make instant online bookings, move goods across land and sea by truck, train or ship with a guarantee and get full visibility of their cargo’s journey.

Digital payments
Going a step further, especially in the current times when social distancing is of utmost importance, Maersk has also enabled its customers to pay digitally instead of physically visiting counters for payment. Maersk is one of the first logistics import and export partners in the country to release all necessary documents digitally, thus ensuring human interaction is minimised or negated.

Steve Felder, managing director, Maersk South Asia, said “ Our customer experience and service teams, through the readily-available plethora of digital platforms, are ensuring our customers’ cargo keeps moving.”

He added, ”We are in the business of moving goods, and especially during times like these, it is crucial that we understand the importance of keeping cargo moving. It could be crisis-essential cargo and it is our responsibility to play a role in supporting the entire system in the best possible manner.”

Maersk.com
Maersk’s official website is one single platform which helps customers with the online quote request, instant booking confirmation, managing and tracking shipments, free time calculation, tariff enquiry and online live chat support 24*7

Maersk Spot
Digital pricing solution for guaranteed loading which turns out to be an extremely important and deciding factor in current uncertainties. Maersk Spot is available for both ocean as well as inland transportation

Twill
Easy solutions for smaller and less experienced customers who can be handheld through the complex processes of shipping

Sphere
Offering customers full transparency on their shipments, by showing all the actions that need to be taken and when both by the customer and the carrier. It explains to customers what each action means and how it can be completed. Sphere thus helps experienced customers to better organize and prioritize their own work and also guides new customers through steps that need to be taken through the shipping cycle.

Depositslip.in
This acts as a complete imports and payment solution desk for customers where they can ensure crucial activities like instructions for manifesting their cargo, Container Freight Station (CFS) nomination, Delivery Order release, Telex release and so on

"Maersk is accepting payments through multiple online modes including RTGS, NEFT and Payment Gateway (Bill Desk). 90 percent of Maersk’s customers enjoy the online bill of lading (B/l) facility which can be printed/ released from their own offices with Maersk’s stationery. Import Delivery orders are 100% digital. For Import key clients, various solutions like Advance DO (Delivery Order) are available to reduce supply chain defects," says the release.

Maersk Shipment Mobile App
Enable customers to perform all the necessary transactions on the smartphone remotely while on the move