Four AAI Airports amongst the Best in the World

March 7, 2019: Four of AAI's airports have received the top honours in the recently announced ASQ awards. The airports viz. Ahmedabad, Bhubaneswar, Chandigarh and Indore won nine awards in different categories.

Airport Service Quality (ASQ) survey is the internationally established global benchmarking programme measuring passengers' satisfaction, whilst they travel through an airport, conducted by the Airports Council International (ACI). ASQ Awards recognise those airports around the world that deliver the best customer experience in the opinion of their own passengers.

ACI carries out international bench marking of airports through its participative program known as Airport Service Quality (ASQ) Survey measuring passengers' satisfaction across 37 key performance indicators that includes 8 major categories such as access, check-in, security, airport facilities, food &beverage, retail, airport environment and arrival services.

In the year 2018, ACI-ASQ survey was carried out at around 346 airports across North America, Latin America and Caribbean, Europe, Middle East and Asia. The ASQ survey results are monitored by AERA, NITI Aayog and MoCA.

The ASQ programme provides the research tools and management information to better understand passengers' views and what they want from an airport from the products and services standpoint.

ACI has introduced 03 new categories for ASQ awards viz. Best Airport by Environment and Ambience, Best Customer Service by size and Best Infrastructure and Facilitation by size.

The best airport by size and region was won by Bhubaneswar, Chandigarh and Indore Airports in the category of 2-5 million passengers per year, in Asia-Pacific.

Meanwhile, Chandigarh and Ahmedabad Airport bagged the Best Airport by Environment and Ambience by size in the 2-5 million passengers per year and 5-15 million passengers per year respectively.

The Best Customer Service by size was won by Indore and Ahmedabad Airports in the categories of 2-5 million passengers per year and 5-15 million passengers per year respectively.

Indore and Ahmedabad Airport won the Best Infrastructure and Facilitation by size award in the 2-5 million passengers per year and 5-15 million passengers per year categories respectively.