Gati-KWE upgrades logistics services for SMEs with customised solutions

April 26, 2021: Gati-KWE, the express logistics firm and an Allcargo Group company, has upgraded its logistics solutions for small and medium enterprises (SMEs) by integrating customised and solutions-based offerings.

The offerings include technologically advanced domestic air and surface logistics solutions, deferred service offerings for companies with low bandwidth of last-mile distribution spend but are willing to compromise on TAT and tech-enabled multi-location pickup services which can be accessed through Genie, a WhatsApp chatbot (+91 74000 12000) offering instant assistance or customer portal on GatiKWE.com for SMEs catering to multi-brand outlets (MBOs).

There are approximately 55 million registered and unregistered MSME units, constituting 95 percent of the total industrial units in the country. SMEs employ about 120 million (1.2 crore) people i.e. 42 percent of India’s workforce, contributing 45 percent of the total manufacturing output. SMEs also contribute approximately 48 percent of exports.

Gati-KWE aims to enhance revenue share/business contribution from SME segments from 30 percent to 50 percent in the next two years banking on differentiated service offerings, strong digital initiatives such as chatbot, AP integrations, automation, etc. The company is also intensifying its reach among SMEs in metros as well as in tier-2 and 3 cities.

“Gati-KWE offers one window end-to-end logistics solutions to the SMEs comprising domestic surface and air services and LCL/FCL services for exports. The logistics solutions of Gati-KWE for SMEs are customizable as per the budget and actual service requirements," reads the release.

Manish Jain, national head-SME, Gati-KWE, said, “Thanks to the growing internet penetration, the geographical periphery of the potential markets of the number of SMEs is always increasing, so is the growth potential. Our tech-driven logistic solutions have been helping new-age growth-focused SMEs develop a well spread-out distribution network across India to scale businesses sustainably and grow exponentially. To make our services more impactful, we are customizing our services as per the specific requirements of SMEs from tier 2, 3 cities, and beyond with the same vigour as that for a key account in a metro location.”

Gati-KWE’s delivery networks consist of 540 operating units, 1,35,954 delivery locations reaching out to 19,000+ pin codes across India. The company has a presence in all 95 tier 1, 2, 3 cities and covers all 5000 tier 4 cities through direct or extra service locations (ESS). “The express logistics major has been continuously converting its ESS locations into direct locations to achieve its goal to serve all 5000 cities as direct locations soon, it reads.