India opens helpdesk for importers & exporters amid Covid-19 lockdown

March 27, 2020: The solve the challenges faced by importers and exporters due to the Covid-19 pandemic and the 21-day lockdown in the country, India has opened a helpdesk by Directorate General of Foreign Trade (DGFT) under the department of commerce, ministry of commerce and industry.

“For any COVID-19 related export or import issue, a helpdesk has been operationalized by DGFT. Exporters/importers may directly flag their issues through any of the following channels:

Contact@DGFT platform" http://rla.dgft.gov.in:8100/CRS_NEW/

Email: dgftedi@nic.in

A Helpdesk has been operationalized by DGFT for export and import related issues being faced in the current situation. Exporters & importers may directly flag their issues through any of the following channels -

— DGFT (@dgftindia) March 26, 2020

“You are requested to use this facility for resolution of your foreign trade-related issues either directly concerning DGFT (headquarters or regional offices) or concerning other agencies of the Central or State Governments. We will try to resolve issues which are directly related to DGFT expeditiously and take up issues with other agencies on your behalf. We have provided a feedback facility where you may indicate if you are satisfied with the service, if not you may give detailed feedback. We realise it is a huge responsibility but will try to do our best. You may continue to raise issues concerning other agencies directly with those agencies as well,” says the platform.

A reference number will be issued for each request so that one can track the status. The platform recommends choosing the drop-down menu that identifies issues correctly for quick resolution and monitoring.

To send any supporting document or screenshot, use the email address dgftedi@nic.in by quoting the reference no. in the subject line of the email.