Maersk revamps “Captain Peter” with advanced and chargeable features

December 19, 2019: Maersk, the world’s largest shipping company, released its revamped remote container management (RCM) application ‘Captain Peter’ with more advanced and chargeable features.

The reefer visibility tool that can be accessed through a desktop, tab or a smartphone helps customers to track temperature, humidity and CO2 levels inside the container in real-time throughout the transit. The RCM platform caters especially to the shipments of fruits, vegetables, meat, poultry, dairy, seafood and pharmaceuticals.

3,600 companies have been using the RCM and the information from 380,000 refrigerated containers of the combined fleet of Maersk and Hamburg Süd has been communicated since its launch in September 2017.

“Over the last two years, our RCM product has proven good value to our reefer customers, but we have also identified key areas of improving such a cargo visibility tool. With Captain Peter, we are significantly elevating the customer experience of working with the data and building the foundation for delivering even more advanced features around it,” said Ken West, reefer digital development manager, Maersk.

On asking what the new features are, the company said “Our competitors have started installing the necessary hardware/infrastructure to support an RCM-like setup. But we want to stay ahead of the competition in the way we use the data and expose it to our customers. With Captain Peter, we are significantly upgrading the customer experience of working with the RCM data, and building the foundation for delivering even more advanced (and chargeable) features around the RCM data.”

Features

1. Shareable link to the specific container.

2. Downloadable Excel spreadsheet with the data in hourly intervals for the entire journey.

3. Notifications when something needs the attention of the customer, for example, deviations in supply, return, and/or pull-down temperature.

4. Graphs on temperature, humidity, and atmosphere data of container while it's in transit at sea.

Wiskerke has been one of the customers of Maersk involved in the development of Captain Peter.

"I choose Maersk and Captain Peter over others because I can see what is happening with my cargo. You can’t imagine the pain I’m feeling when I can’t see what is happening during the voyage," says Chayenne Wiskerke, Managing Director of Wiskerke Onions.

“Captain Peter is the best logistic service I’ve ever used because I feel as I’m on top of everything. I see everything in the container - humidity, temperature, the probes for cold treatment. I haven’t used the cold treatment service yet, but I expect it to be as perfect as the other services,” says Jana Fresh, Egypt.

“I like the possibility of having an overview of all our current containers on one site and being able to check in on their live status and the temperatures,” says VitaBeef, Germany.