Nine Indian airports bag ACI service quality awards for 2019

March 12, 2020: Delhi, Mumbai, Bengaluru, Hyderabad, Cochin, Lucknow, Mangalore, Chandigarh, and Trivandrum airports have won the annual Airport Service Quality (ASQ) Awards for 2019 of Airports Council International (ACI) in separate categories.

Chhatrapati Shivaji Maharaj International Airport, Mumbai and Indira Gandhi International Airport, Delhi were positioned in the best airports in the category of over 40 million passengers. Kempegowda International Airport, Bengaluru won the same award in the category of 25 – 40 million passengers while Rajiv Gandhi International Airport, Hyderabad received it in 15 – 25 million passengers category.

Chaudhary Charan Singh Airport, Lucknow and Cochin International Airport won the same award in the category of 5–15 million passengers while Chandigarh International Airport, Mangalore International Airport and Trivandrum International Airport won the best airport award under the 2–5 million passengers category.

Bengaluru, Lucknow and Chandigarh Airports also won awards for providing the best infrastructure and best customer service.

See the complete list of Asia-Pacific winners

Stefano Baronci, director general, ACI Asia-Pacific said “Our region is proud to boast the largest group of winners in the Airport Service Quality Awards. It represents the region’s dedication to consistently raise the bar in customer service excellence. The awards this year have been won by a diverse group of airports, small and large, with enduring leaders and airports that are upping their game.”

“We appreciate and applaud these airports for their commitment to providing customer service at high standards to passengers during these very trying times with the COVID-19 outbreak. We know airports across the region have also stepped up precautionary measures to ensure the safety and well-being of passengers,” added Baronci.

The winning airports will come together at the ASQ Awards Ceremony to be held during the third ACI Customer Experience Global Summit, taking place in Krakow, Poland in September.

The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. In 2019, more than half of the world’s 8.8 billion travellers passed through an ASQ airport.