Oman Air Cargo's SmartKargo app offers self-service capabilities

August 20, 2019: Oman Air Cargo has launched the mobile application SmartKargo platform for all its customers including, shippers and freight forwarders. The app was launched in collaboration with QuantumID Technologies, Oman Air's system solution provider.

The app, available to download on both Apple and Android App stores, builds on the successful deployment of SmartKargo cloud-based Cargo Management solution that was launched back in September 2017.

“We are happy to announce the successful launch of our cargo application that provides easy access and excellent functionalities for our clients and freighters. We are committed to continue leveraging the latest technologies and innovations to digitally enhance our business and provide best possible solutions for our clients. We have ambitious plans to grow our cargo business and remain competitive and our collaboration with SmartKargo allows us to do so with state-of-the-art technology that is fast to deploy and easy-to-use,” said Paul Starrs, chief commercial officer, Oman Air.

Through the app, shippers and clients will be provided with self-service and mobile capabilities (access any-time, from anywhere) for their requirements to interface real-time with Oman Air Cargo, including quote, flight schedules, and capacity queries, to real-time bookings and tracking notifications.

Among other benefits of the app are: improved accuracy of the shipment information and facilitation of shipment readiness when it reaches the airline warehouse; ability to book shipments on the go; provision of easy-to-access 'Guest' mode that allows non-registered customers to check schedule, track shipment & get a quote; enhanced security with touch ID access as well as real time synchronisation; and availability of all information and bookings done through the app on SmartKargo main ERP solution and also on the cloud instantly.

Mohammed Al Musafir, SVP – commercial cargo, Oman Air added, “Oman Air Cargo App has been very well received by our clients and shippers. We are thrilled to bring to market this pioneering mobile App that allow our clients to access our schedules, capacity, get a quote and execute real bookings, in addition to offering various other useful unique features. There are many cargo mobile apps out in the market but while they provide information, they do not allow bookings. SmartKargo technology is the first platform to provide this enhanced customer experience. Additionally the SmartKargo platform is 100 percent cloud-base, operating on the scalable and robust Microsoft Azure infrastructure platform.”

The app was officially launched in the pilot station Oman (home market) in January 2019 at the annual event of Oman Air Cargo held in Muscat. It will be released for rest of the markets across the world in stages this year.