Singapore Airlines appoints IBS to integrate global cargo operations

November 17, 2020: Singapore Airlines (SIA) has appointed IBS Software to bring its global cargo operations onto a single integrated digital cargo platform to improve operational insight across its entire network.

This will be achieved through the deployment of IBS Software’s iCargo SaaS-based cargo management solution.

The implementation will see SIA transitioning from its existing air cargo systems to iCargo to support its cargo business units, which include sales, import and export operations, airmail handling and revenue accounting. This will serve to strengthen its ability to better manage cargo capacity, gain enhanced visibility of shipment yields and revenues, optimise network performance and seamlessly collaborate with partners’ systems, as well as drive efficiencies and improve operational resilience.

Chin Yau Seng, Senior Vice President Cargo at Singapore Airlines, said, “The Covid-19 pandemic has challenged the air cargo industry and greatly accelerated the need for change, especially in digitalisation. We look forward to working closely with IBS Software to leverage the many strengths of iCargo to improve our digital capabilities and allow us to deliver a differentiated customer-centric quality of service while staying compliant and up-to-date with global industry standards and initiatives.”

Gautam Shekar, Senior Vice President and Regional Head of Asia Pacific, IBS Software, said, “Singapore Airlines is an iconic brand in the airline industry, synonymous with innovation. It gives us immense pleasure to welcome them to the iCargo user community during these turbulent times. We greatly value the trust that Singapore Airlines has placed with us and I’m looking forward to our teams jointly developing the next generation of air cargo ecosystem for their customers and partners.”

iCargo is an integrated solution that supports the end-to-end business functions such as cargo reservations, rating, manifesting, import & export operations, warehouse management, revenue accounting, airmail handling and revenue management of cargo-carrying airlines and ground handling service providers. iCargo follows air cargo industry best practices and is fully compliant with global industry standards and initiatives such as Cargo iQ, C-XML, OneRecord, e-AWB and e-Freight in general.

iCargo is deployed globally with airlines and ground handling service providers. Over the past 24 months, demand for iCargo has gained momentum with 22 ‘go live’ implementations and eight new customers.