How cloud is transforming the post-pandemic Indian relocation industry

Covid-19 outbreak brought the world to a standstill – the nations-imposed lockdowns to curb the rapid spread of the virus amongst various other measures. Pandemic changed the way people carry on their day-to-day activities. After experiencing three waves of the Covid-19 pandemic, India has entered the post-pandemic phase. Now people are open to moving to a different location to advance their careers and are utilizing relocation services to ease the process.

To cater to the high demand, remove the bottlenecks and provide optimized services to the customers, players in the relocation industry are adopting advanced technologies. Cloud is an emerging technology that holds the power to transform the relocation industry completely as soon as it is adopted.

Managing relocation involves continuous coordination with multiple people throughout the relocation lifecycle of a customer. From dismantling required assets, packing, loading, transporting, unloading, and assembling required assets, the process has to be monitored. This is not only to ensure a smooth flow of work and provide the best customer experience but also to manage the complete business process from a single platform.

It's easy for players in the relocation industry to analyze the data based on a set of metrics to check if the service is meeting the term goal of their organization. Since all the data is updated in real-time on the cloud, updated reports can be derived at any time and from anywhere. Synchronization in real-time provides accurate information.

Security of such data is of the utmost priority since it has sensitive information of the customers and storing the data in the cloud ensures a high level of security. Physical servers have a limited capacity to store data, whereas cloud servers can store an unlimited amount of data. Several nations across the world have been taking measures to secure data on the cloud encouraging more relocation companies to make the switch to the cloud.

Data can be analysed to identify gaps, fix errors, boost sales and quickly respond to threats. Risk management becomes easier and constant improvements in customer service are made possible by regularly analysing the data using cloud computing. Since the transition of business processes to the cloud requires minimal financial investment, players in the relocation industry who have just started up or work on a small scale can make the transition easier. This will also ensure parity in the industry and an enhanced customer experience.

People working in different departments of a relocation company can log on to the same dashboard and get updated information to be able to carry out their tasks accordingly. The cloud platform would be the one-stop location to access the complete database of the customers. This eliminates the need for additional software and its maintenance.

Players in the relocation industry can make changes in their business process easily as implementation can be done quickly. Functionalities can be added and removed easily from the system as it does not require complicated technical know-how. Complex and difficult experiments can be carried out at a low financial cost to the company. This enables companies of any size to up their game consistently.

People working on the cloud system in relocation companies can be trained to work using the change in functionality so the adoption to change is quick. It does not require an investment of time, money and effort to hire additional manpower that is skilled and trained to work as per the specified requirement to facilitate the planned experiment within the organization.

Cloud technology facilitates experimentation within the company to figure out what works best for the business to deliver premium customer experience consistently, tweaking the systems to meet the changes in customer requirements and to meet the business goals. As a business, you can collaborate and work with employees across the world as people can work remotely on the cloud setup. Physical presence to access the data for security purposes is not applicable here which means, you, as a company can choose to work with people of your choice across the globe.

Cloud technology allows to scale up and scale down without any hassle as it does not require a large investment of time, money or manpower unless there is massive scaling. cloud computing has made it easy to streamline the business process in the relocation industry that has been running haphazardly for decades.

Transition and adoption of cloud technology in relocation companies might be a little tough initially since it requires a total change in the business process and how things work internally. Just as is the case with implementing anything new within the organization. But once things are in place within the organization, it is a smooth ride. The benefits that cloud computing offers are enormous and it has the power to take the relocation industry by storm. The world can witness the change and experience the benefits based on the speed of implementation of cloud technology by the players in the relocation industry across the globe.

The views and opinions expressed in this article are those of the author and do not necessarily reflect the views of Indian Transport & Logistics News.