Taiwan’s STARLUX Airlines deploys IBS’ iCargo for entire cargo business

September 15, 2020: Taiwan’s newest luxury carrier, STARLUX Airlines, has deployed IBS Software’s iCargo platform to manage the business and operational functions for its entire cargo business.

The iCargo management platform was implemented ahead of STARLUX Airlines’ launch in January 2020, which saw maiden flights to Macau, Penang and Da Nang with three A321neo aircraft. Although Covid-19 has significantly impacted flights, STARLUX’s cargo operations have been ramping up quickly during this difficult time.

After a rigorous evaluation process, STARLUX Airlines chose IBS Software’s iCargo SaaS-based cargo platform to provide a single, unified platform for all critical functions. iCargo now manages all aspects of STARLUX’s cargo business, including sales, airline operations, US customs, mail, Unit Load Device, cashiering, claims, cargo and mail revenue accounting, portal services, data warehousing and business intelligence modules.

iCargo
Over the last 24 months, demand for iCargo has gained significant momentum around the world, with 18 implementations going live over this period – including eight new customers.

STARLUX plans
STARLUX plans to expand its network with additional A321neo aircraft scheduled for delivery, plus wide-body A350 XWB aircraft. iCargo is fully enabled to support this future growth and continue to empower STARLUX to deliver on its brand promise to customers.

Glenn Chai, CEO, STARLUX Airlines, said, “We chose the industry-leading iCargo management platform to achieve our goal of providing the best and seamless cargo service to our customers. So far, iCargo has proved itself to be well worth the investment. It is an advanced digital solution featuring advanced and user-friendly functions.”

Ashok Rajan, head of cargo & logistics solutions, IBS Software, said, “As a startup airline, STARLUX had strict timelines for implementation and regulatory requirements, and extremely high expectations for the technology and its support of their business model. In IBS Software they found a partner with deep expertise, total commitment to driving business value, and a strong delivery track record. We’re thrilled to welcome STARLUX to the iCargo family and to continue our partnership as the airline continues to thrive.”